PrivacyPolicy.
Effective Date: September 9, 2026
Last updated: November 3, 2026
Redwood Pest Control ("Redwood Pest Control," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including specific disclosures required for our SMS/text messaging program.
1. Information We Collect
- Contact information: such as your name, address, phone number, and email address when you request a quote or service.
- Service information: details about your property and the pest control services you request or receive.
- Payment information: processed securely through our payment providers.
- Communications: records of your communications with us, including phone calls, emails, and text messages.
- Website usage data: including information collected through Google Analytics, Google Ads, call-tracking software, session-recording software, and chat widgets, to help us understand how visitors use our site.
2. How We Use Your Information
We use the information we collect to provide and schedule pest control services, communicate with you about your service, process payments, improve our website and services, and comply with legal obligations.
3. Text Messaging (SMS) Program
Redwood Pest Control offers two distinct types of text messages, and consenting to one does not enroll you in the other:
- Service texts: Providing your mobile phone number in connection with a request for service means you agree to receive service-related text messages, such as appointment reminders, service confirmations, and quote follow-ups.
- Marketing texts: Promotional, marketing or review request text messages are sent only if you separately opt in, such as by checking a dedicated marketing opt-in box. Consent to receive marketing text messages is never a condition of purchasing any goods or services.
Message frequency: Message frequency varies.
Message and data rates: Message and data rates may apply.
Opt-out: You can opt out of text messages at any time by replying STOP. You can reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf.
4. How We Share Information
We do not sell your personal information. We may share your information with service providers who perform services on our behalf (such as payment processors and scheduling software), as required by law, or in connection with a business transfer. The categories of information described above exclude SMS opt-in data and consent, which are handled only as described in Section 3.
If we use advertising or analytics technologies that constitute "sharing" of personal information under applicable law, we will provide applicable notices and opt-out rights.
5. Cookies and Website Analytics
Our website uses cookies and similar technologies, including analytics and advertising tools such as Google Analytics and Google Ads, and may also use call-tracking software, session-recording software, and chat widgets, to understand site usage, improve your experience, and measure the effectiveness of our advertising. You can control cookies through your browser settings.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, provide our services, maintain appropriate business and transaction records, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legal rights. The applicable retention period depends on the nature of the information, the purposes for which it was collected, and applicable legal requirements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable law.
8. Your Choices
You may opt out of marketing communications at any time. You may also request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond to requests to access, correct, or delete your personal information within a reasonable time, generally within 30 days. We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page.
11. Contact Us
Redwood Pest Control
Address: 450 N 1500 W, Orem, UT 84057
Phone: (801) 210-0380
Email: [email protected]